Privacy Policy

Last updated: 20 October 2026

ICOLORS, operated by ESSAM ALARFAJ GENERAL TRADING in the United Arab Emirates, respects your privacy. This policy explains how personal information is collected, used and protected when you visit icolorslenses.com, contact us or place an order.

1. Information we collect

We collect the information you provide when placing an order, creating an account, contacting us or subscribing to updates. This may include your name, email address, telephone number, billing and delivery addresses, order details and correspondence. Our website also uses technical information such as your IP address, browser information and cookies to support its operation and security.

2. How we use information

We use personal information to process and fulfil orders, arrange delivery, provide customer support, manage accounts, handle returns and refunds, prevent fraud, maintain website security and meet applicable legal obligations. If you subscribe to marketing updates, we use your contact information for those updates. You can ask to unsubscribe at any time.

3. Payments and card information

The payment methods available for an order are displayed at checkout. Online card payments via Tap Payments are planned and remain subject to activation. When that service is available and you choose it, payment information will be processed by Tap Payments and the relevant financial institutions to complete and secure your transaction. Their processing is subject to their own privacy notices, including the Tap Payments Privacy Policy.

Do not send card details to us by email or through contact forms. ICOLORS does not store full credit or debit card numbers or card security codes on this website. Transaction references, payment status and order records may be retained for order management, refunds, security and accounting.

4. Sharing information

We do not sell, rent or lease your personal information. Information needed to fulfil your order or operate the website may be shared with service providers such as delivery companies, payment processors and website hosting or support providers. We may also disclose information where required by applicable law or a lawful request from competent authorities.

5. Cookies

We use cookies to support website functions such as shopping carts, account sign-in and saved preferences. You can manage cookies through your browser settings. Disabling cookies may affect some website features.

6. Security and retention

We take appropriate technical and organisational steps to protect personal information from unauthorised access, misuse or disclosure. No online transmission or storage system can be guaranteed completely secure. We retain personal information for as long as needed for the purposes described in this policy, including applicable legal, accounting, dispute resolution and security requirements.

7. Your choices and requests

You may contact us to request access to, correction of or deletion of your personal information, or to raise a privacy concern. Requests are subject to applicable law, identity verification and any records we are required to retain. You may also ask us to stop sending marketing communications.

8. Third-party websites

Our website may link to other websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

9. Changes to this policy

We may update this policy to reflect changes in our website, services or applicable requirements. Updates take effect when posted on this page, with the revised date shown above.